Q: How and when are physical gift cards shipped and digital gift cards sent?
For both physical and digital gift card orders, once payment has been received, the order will be processed.
Q: Are gift cards activated before they are shipped or emailed?
For physical gift cards: Activation occurs after the UPS confirmation is received. Until then, they are not active.
For digital gift cards: Once an order has been processed, gift cards are delivered in an active state to the requested email address.
Q: How do I check my Gift Card order status and delivery?
You can log in to the portal at any time to check the gift card status:
Q: How are physical Gift Cards delivered?
Once your physical gift card order has shipped, you will receive an email with a shipment tracking number, which you may use to check the current shipping status of your order.
Physical gift card orders receive free, two-day priority shipping. Gift cards orders are bundled and labeled by denomination. A packing slip will be included.
Q: How are digital Gift Cards delivered?
Q: Are there any fees if the gift cards are not used?
No, gift cards have no dormancy fees or other fees.
Q: What personalization options are available?
Digital Gift Cards can be personalized with a logo/photo or video, eGreeting card and custom message.
*Official Home Depot assets are available for marketing purposes upon request.
Q: Where can Home Depot gift cards be redeemed?
USA and Canadian Gift cards can be redeemed at any The Home Depot store location in the United States and Canada.
Q: Are there restrictions on what can be purchased with the gift cards?
Yes, just a few. Gift cards cannot be applied to a credit or loan balance, Tool Rental Deposits or in-home purchases.
Q: Can Home Depot gift cards be redeemed for cash?
Gift card is valid for the purchase of merchandise/services at any The Home Depot® store in the USA, Canada and online (at homedepot.com and homedepot.ca). This Gift Card is not a credit/debit card and is not redeemable for cash or credit unless required by law.
Q: Is there an expiration date on Home Depot Corporate Gift Cards?
No, gift cards have no expiration dates.
Q: Can lost or stolen Home Depot gift cards be replaced?
To replace a lost or stolen gift card, Submit a Request.
Business Gift Card Help? We’re Here.
With a dedicated team, we’re available to answer any question and guide you to the best gift card option to meet your needs.
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